Shipping policy

Shipping Policy

Thank you for shopping with us. All of our products are made to order and shipped directly from our production partners. Please review the information below regarding processing times, shipping estimates, and delivery expectations.

Order Processing Time

All orders are processed after payment is confirmed. Because our products are custom-made, production typically takes 2–5 business days before shipping.

During peak seasons or high demand periods, processing times may be slightly longer.

Shipping Times

Estimated shipping times vary depending on your location:

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Europe: 5–10 business days

  • Australia & New Zealand: 5–12 business days

  • Rest of World: 7–15 business days

Please note that these are estimates and not guaranteed delivery times.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items ordered. Customers will see the exact shipping cost before completing their purchase.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing a tracking number. Please allow 24–48 hours for tracking information to update in the carrier’s system.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.

We are not responsible for delays caused by customs processing.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately.

If the order has already been shipped, we may not be able to make changes, and additional shipping fees may apply.

Lost or Stolen Packages

If your package is lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and provide assistance where possible.

We are not responsible for packages marked as delivered by the carrier.

Shipping Delays

We are not responsible for shipping delays caused by:

  • Weather conditions

  • Customs inspections

  • Carrier disruptions

  • High seasonal demand

We appreciate your patience and understanding.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team through our store’s contact page.